Project overview

This project involved the development and deployment of a Field Service Management System for a leading hydrogen fuel-cell manufacturer in India, primarily serving the defence sector. With over 2,000 remote sites and a field workforce spread nationwide, the client faced challenges in tracking site visits, managing assets, and responding to maintenance needs in a timely manner. Our on-premise solution replaced paper-based logbooks and scattered Excel sheets with a fully digital system—enabling real-time ticketing, load monitoring, repair tracking, project oversight, and engineer management. The result was streamlined operations, faster issue resolution, and greater visibility across all field activities.

The Challenge Before RaiseMatters

Our Solution

Our solution efficiently manages individual solutions and sites, including the creation of new solutions with detailed components and deliverables, asset tracking, and location information.

It provides comprehensive management of overall projects, tracking crucial dates such as expiry and contract timelines. With a streamlined ticketing system, users can create and manage tickets, monitor aging, priorities, and handle preventive, corrective, installation, and refuelling tasks. It also monitors asset loads to identify clients who may require new solutions, while effectively managing client queries for quicker resolution of concerns. Additionally, our system manages repair orders, tracking logistics for faulty assets, and maintains detailed information on engineers to ensure optimal resource allocation.